frequently asked questions
🌎 Do you ship to the USA?
Yes, we ship to the USA on a regular basis. We receive discounted international rates through FedEx and UPS, ensuring fast and secure delivery for all orders.
⏱ How fast is shipping?
We can ship within 2–3 business days for most standard items. For urgent orders, express or overnight shipping options are available.
✈️ Do you ship overseas?
Absolutely. We ship worldwide and regularly work with clients across Europe, North America, and the Middle East.
🎨 Do you charge for design work?
Yes. For custom interior pieces, wall panels, or accessories, we charge 150 Euro per design hour. This includes 3D modeling, visualization, and preparation for production.
📦 Do you offer a bulk discount?
Yes, we offer tiered pricing for larger orders — typically for quantities above 20–30 units, depending on the product type.
⚡ Can you process a rush order?
Yes. Some of our standard models and decor pieces can be produced quickly if you need a project delivered on short notice.
🏷 Do you offer wholesale pricing to resellers or discounts to distributors?
At this time, we do not offer wholesale pricing or distributor discounts. Each piece is made-to-order in limited runs.
💝 Do you offer discounts to non-profit organizations?
We offer free design consultation for non-profit or cultural projects, but product pricing remains standard due to the handcrafted nature of our work.
🧩 Do you make prototypes?
Yes, we can produce prototypes or single custom pieces for approval before a full production run. Please note that prototyping involves higher costs due to setup and machining time.
🪵 Do you make all your products yourselves?
Yes, we do. All of our wall panels, sculptural pieces, and accessories are designed and produced in-house by our team of designers and craftsmen. Our workshop is equipped with CNC routers, 3D printers, laser cutters, and professional finishing tools for wood and composite materials.
💰 Is there a minimum order amount?
Yes. Due to high demand and the level of customization, we currently have a minimum order value of 3000 Euro.
This requirement applies only to fully bespoke, custom-made projects.
For example, commissioning 10 decorative panels at 300 Euro each would meet the minimum total.
If you're ordering standard products from our catalog, no minimum spend applies.